After an offer completion, Diamonds are typically rewarded within a few hours by our partner, Tapjoy.
We recommend that as soon as you start an offer, check its status to ensure it's being tracked.
To check the status of your offers:
- From the Offerwall, tap the 3 horizontal lines (top left)
- Tap on "Reward Status"
- Tap on 'Contact support'
- Is the offer under the 'Open' tab or 'Rewarded' tab?
On that page look for the particular offer you're waiting on.
- If the offer is not listed, it is not being tracked at all so you should try a different offer.
- If the status says "Ongoing (waiting for advertiser's approval)" then it shouldn't be much longer for your Diamonds to be credited!
- If the status says Rewarded but you haven't seen the Diamonds , submit a ticket to our Support team so we can check your history of Diamonds earned from the Offerwall.
- If the status says something other than Pending or Completed, or it's been in Pending for quite some time, you will need to contact Tapjoy as they run these offers.
Looking for more info about Tapjoy Offers? Check out their FAQ page here.